This study aims to use TV drama to explore, from the perspective of experiential
marketing, whether viewers’ experiential value, after watching the TV drama, has increased the
level of their satisfaction and the correlation between experiential value and satisfaction, and
whether experiential value plays a successful mediating role between experiential marketing and
satisfaction.
Using regression analysis, the proposed model was tested on 335 valid respondents. This
study invites tourists that have watched “Black and White” and been to various famous gathering
spots, tourists’ attractions, and transportation hub, etc., in Kaoshong, which were shown in the
TV drama, as sampling subjects. Sampling was conducted everyday from August 17, 2009 to
September 12, 2009. Among the total of 412 questionnaire surveys issued, after deleting invalid
or incomplete ones, there are 335 valid samples remaining, consisting 81.3% of returning rate.
The results indicate that there is a partial positive relationship between tourists’
experiential marketing and their satisfaction, a partial positive relationship between tourists’
experiential marketing and experiential value, a positive relationship between tourists’
experiential value and satisfaction, and a partial mediating effect of tourists’ experiential value
on the relationship between experiential marketing and satisfaction.
Keywords: Experiential Marketing, Experiential Value, Satisfaction, Destination Marketing,
Black and White