4.1 Output variables
Many benefits can be achieved using ICT in government. However, a word of caution given by Saul and Zulu (1994) is in order. The authors see ICT as a means to an end and not an end in itself. The value of ICT lies in its ability to assist the government in finding solutions to its problems. ICT expenditure can only be justified if there are benefits accruing to it and not adopting it for its own sake.
The benefits are listed below:
• Cost reduction
• Quality of service delivery
• Increasing capacity of government
• Improved decision making
• Transparency
• Improved efficiency
• Improved access to information
• Other technological benefits for example cheaper and efficient and access to large storage capacities within larger and more advanced computers