So that empoyees can make good decisions in their service tasks, it is necessary to recognize
the hold-ups at the moment of decision-making and to provide services in order of
importance and urgency.Figure 5 shows the factors that affect decisions on the allocation of
time: desires, motives, value systems, fears, the pressure of the environment and the like.One
of the most common causes of problems in the management of time are emotional blocks.
These originate from fear of making mistakes when managing time. The concern is based on
the belief that employees set unrealistically high standards for themselves and do not accept
that some level of mistakes are inevitable in their work. This irrational belief is often
followed by the pressure to be the best at everything and infallible. There are moments when
employees` thoughts wander and they think about many unrelated things. Sometimes their
worries distract them. Sometimes they neglect what they started and they are not even aware
of it. When work is boring or uninteresting it is often difficult to focus.
Also, employees need to think about the time they spent doing planned tasks. This is a
positive use of time during the work day because it controls what is set to be an objective.
The planned tasks include: phone calls (planned in advance), meetings previously scheduled
and answering emails (not impulsively interrupting what one is currently doing).