17 Eagerly cooperate with others when asked x
18 Can see complex relationship of elements in complicated problems x
19 Am concerned about my performance and want to do my job well x
20 Can identify real essence of very complicated problems x
21 Act confidently to do my jobs x
22 Use complex influence strategies to persuade difficult people x
23 Take personal responsibility to solve problems of customers x
24 Break down problems into elements x
25 Respond definitely to customers 'needs x
26 Take own actions when I need to persuade others x
27 Do not hesitate to change rules flexibly, if it is necessary x
28 Take action to encourage members when I belong to team x
29 Use indirect influence of others to convince people x
30 Accept necessity to be flexible to live with changes x