Personal sellingis the process of informing customers and persuading them to purchase products through personal communication in an exchange situation. For example, a sales person describing the benefits of a Braun shaver to a customer in a
Boots store is using personal selling. Many readers, particularly those consumers buying online, will encounter very little personal or face-to-face selling in today’s digital
world. However, most business-to-business transactions depend heavily on the role of
personal selling, as described in Chapter 20. Personal selling gives marketers the
greatest freedom to adjust a message to satisfy customers’ information needs. In comparison
with all other promotional methods, personal selling is the most precise, enabling marketers to
focus on the most promising sales prospects. Other promotional mix ingredients are aimed at
groups of people, some of whom may not be prospective customers. A major disadvantage of
personal selling is its cost. Generally, it is the most expensive ingredient in the promotional mix,
owing to the associated costs of salaries, cars and expenses
Personal sellingis the process of informing customers and persuading them to purchase products through personal communication in an exchange situation. For example, a sales person describing the benefits of a Braun shaver to a customer in aBoots store is using personal selling. Many readers, particularly those consumers buying online, will encounter very little personal or face-to-face selling in today’s digitalworld. However, most business-to-business transactions depend heavily on the role ofpersonal selling, as described in Chapter 20. Personal selling gives marketers thegreatest freedom to adjust a message to satisfy customers’ information needs. In comparisonwith all other promotional methods, personal selling is the most precise, enabling marketers tofocus on the most promising sales prospects. Other promotional mix ingredients are aimed atgroups of people, some of whom may not be prospective customers. A major disadvantage ofpersonal selling is its cost. Generally, it is the most expensive ingredient in the promotional mix,owing to the associated costs of salaries, cars and expenses
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