Pruksa Real Estate's president and chief executive officer, Thongma Vijitpongpun, said his company had completely enhanced its after-sales service, and now made sure it provided a quick response to home-buyers by setting a tough procedure and standard for the resolution of construction faults.
"Some problems will be resolved within seven days after hearing from the customer, while other cases will take more time, but all of them have to be reported directly to the company's executive management. This is the way to reduce the number of complaints from customers," he explained