•Responsible for activities as per assigned accounts per trade lane. •Ensure adherence to corporate, regional and area specific standards to achieve customer requirements, instructions and SOPs. •Call forward coordination and service decisions that meet customer requirements and maximize profit of Panalpina. •Provide shipping documents and information to suppliers. •Follow up with customers to obtain complete and accurate documentation to meet with import regulations. •Co
• ordinate with Marketing & Sales to obtain ad hoc or spot quotations. •Co
• ordinate with overseas stations to ensure smooth operation. •Co
• ordinate with customers for pick
• up and customs clearance arrangements. •Make shipment bookings with ocean carriers and consolidators to ensure space availability to meet with committed service levels. •Co
• ordinate with subcontractors to arrange deliveries and customs formalities for PA customs clearance shipments (e.g. Ex Works). •Attend to all customer inquiries and respond in a timely manner with accurate information • Handle customer complaints, incidents and irregularities. • Arrange for additional services upon customer request e.g. DG handling. •Provide customer reports upon customer request and maintain the in
• house weekly / monthly reports. •Adhere to all applicable standards and guidelines published in IMS. •Promote, present and adhere to Panalpina’s professionalism and policies at all times. •Perform additional duties as assigned. •Document processing ( File opening – PA B/L issuance
• Pantrace update, e
• file, shipping particular issue and submit to carrier for process Master B/L)