In Chapter 4, when we discussed enterprise architecture issues, and in Chapter 8, when we discussed how to analyze process problems, we considered two types of management processes. One type operates at a distance from the specific process being analyzed. The scoping effort may identify it and suggest it be included within the scope of the project, but in most cases, it will not be included. Thus, the project team may suggest that the management process that generates corporate credit policies change certain policies, but it will not focus on the actual management of the credit policy process. The second type of management process describes what the specific manager in charge of are concerned with and assume that each process we identify has a manager. Later, if management seems like something we should focus on—and it usually is—we can go back and represent management processes. Figure 11.2shows how we informally represented the management processes involved in the Deliver Pizzas process. In this case, we identify the management process that is responsible for the entire Deliver Pizzas process, and we represent the management role that is associated with each subprocess within the Deliver Pizzas process. In this case, because we will also be looking at an external process that maintains delivery trucks, we also indicate that we will be looking at the management of the Maintain Delivery Trucks
process.