Dear CS at the Front,
Lately I have been heard the phone is ringing more than 3 times which is look very bad and not reach to standard. I am understanding that you might be busy at the front but I saw that you are talking with just one guest. I have told you so many times that when the phone was ringing, please tell member that “ 1 moment and answer the call and tell them that we will return your call in 5 minutes “ and get back to your member and please do not forget to return that person call. Is that all clear??? I am hoping I will not hear something like that again.
Now we have so many people from UK. So either way you have to be able to handle this kind of situation since I don’t want to bother your friends who have a break to run to pick up a call.