the availability of digital facilities with inpublic libraries will become increasingly important in facilitating increased confidence in Internet use for accessing information about a range of public and private services. The availability of free Internet access in all public libraries in Wales and training support at many of these locations offers opportunities for individuals to take advantage of the perceived benefits of such technologies (Welsh Government, 2010a). The importance of libraries in this regard was recognized at the 2011 European Congress on E-inclusion, which focused specifically on Transforming Access to Digi-tal Europe in Public Libraries through national and local case studies (European Commission, 2011). The Society of Chief Librarians in