It’s not just big ticket items like cars, flights, technology, holidays and financial services products consumers seek information on – it’s also cheaper everyday essentials such as shower gel, cosmetics, diapers and pet food. The majority of Chinese shoppers now adopt the considered, pre-planned approach previously reserved for high-ticket items, to buying lower-priced, regular shopping basket staples. Over eight in ten (84%) shoppers say they do pre-purchase research for personal care products such as skincare, perfume and cosmetics, 87% for baby care products and 82% for hygiene items such as deodorant and shower gel.
On the challenge this poses retailers, Grace Liu, CEO TNS China, says:“Thanks to the explosion of connected devices in China over the past few years, it’s never been easier to research products wherever you are. Chinese consumers are natural bargain-hunters who will go through multiple different research channels to ensure they have found the best deal or the brand most suited to their tastes. Interestingly, offline methods such as an in-store or word of mouth are still just as powerful in influencing purchase decisions, so brands need to ensure they have a watertight Omni channel strategy and don’t just focus on how to engage consumers online.”