Dear Pla,
Please proceed accept shpt as normal process with no need to collect more as Express Easy is promotion box from Global Guideline. This is billing issue at the backend FINANCE and all concern is now resolving issues. So, OPS will reweight as normal and found discrepancy while you collect cash amount as our current practice which no change of procedure.
Dear RMT,
Please note that this issues had been raised up to Product team and Finance to come up with solution at the backend office. Retail Outlet officer collect current amount from customer which no change in practical while OPS reweight to be actual weight. This will impacted you got report of discrepancy weight every day for box 2 and 3. And now, FIN is checking on this how to solve it. Please wait outcome, we will update you all soonest.