LEAD THE RELATIONSHIP
16. When you approached the counter/boutique, you were shortly acknowledged by a Beauty Advisor with a smile, eye contact and a greeting. (ต้องการ)
ระวัง !!The greeting can come from any of the Beauty Advisors in the shop, not necessarily the Beauty Advisor who served you.
Welcome greeting sentence " Yves Rocher Sawasdee ka" .
Greeted with a smile/ eye contact only
Greeted with a smile/ eye contact and greeting sentence
No greeting
คำติชม:
17. If no, what were the reasons (ต้องการ)
ระวัง !!N/A if you ticked yes to the previous question.
N/A
The Beauty Advisor was not aware of you (looking in other direction).
The Beauty Advisor was busy at the cashier.
The Beauty Advisor was busy with a customer.
The Beauty Advisor was busy arranging the bar and consultation table.
The Beauty Advisor was busy with paper work.
The Beauty Advisor was busy talking with other Beauty Advisors / busy with cell phone / doing her make-up.
The Beauty Advisor remained passive.
No Beauty Advisor around.
คำติชม:
18. The Beauty Advisor asked if you first wanted to browse. (ต้องการ)
ระวัง !!Let us know if the Beauty Advisor gave you enough time and space so you do not feel oppressed when browsing.
N/A
Yes
No
คำติชม:
19. Did you feel the greeting was sincere? (ต้องการ)
N/A
Yes
No
คำติชม:
20. How would you evaluate the Beauty Advisor's greeting and approaching skills? (ต้องการ)
ระวัง !!Comment for all
Excellent
Good
Average
Poor
Unacceptable
คำติชม: