Louise, Debbie, Angie, Emily, Mary, Paula, Rita and Sally stated that the company website was used to
recruit employees. Word-of-mouth was also a favoured method and was mentioned by Louise, Debbie,
Mary, Paula, Rita and Judy. Sally commented that her hotel had an “Introduce a friend” programme. The
methods used to recruit personnel depended on the position and the practice of managers receiving
speculative CVs was commonplace. Emily also used radio advertising and, due to the difficulty of
recruiting chefs, targeted catering colleges in the city. This was also the case in another Irish city where
Mary would recruit from the college close to the hotel. According to Mary, recruitment of students would
take place throughout the year, with peaks taking place in September, when many student casual staff
would be hired, and April, when many student casual staff would leave to concentrate their efforts on
examinations. Jobcentres were mentioned as a source of recruitment by Debbie, Trish, Paula and Judy.