As we learned more of what was going on inside and outside the company, we began to create some models to describe knowledge management, and tried to focus the diverse set of tools and processes into a few key ones tools for learning before, during and after an event. These tools helped to raise the level of competence in different parts of the company, from Japan to Alaska, as members of a small central team of internal consultants worked with business teams to transfer the skills and thereby demonstrate the real-world relevance of this particular management buzzword