1 to carry out surveys for inquiries from phone and all new media channels including email, facebook & forum .
2 to record each inquiry from any channel in salesforce system, with survey results for email, facebook & forum recorded in New Media Survey Report.
I learnt from your report that you are only doing surveys for phone & email at the moment. Pls start doing surveys for facebook & forum also.
The following screenshot is from your new media survey report, for inquiries without survey results in this report, just record them in salesforce system. New media report is only used to record survey results from email, facebook & forum.