Today market is very dynamic and highly competitive. The customer
preferences are changing all the time (Slater and Narver, 1999). An organization has
to know the market tendencies in order to compete in a very fragile environment.
Nonaka and Teakeuchi(1996) stated that in today economy where the only certainty is
uncertainty, where competitors grow more and more, customers’ preferences are
changing and technology develops quickly. Hence, knowledge becomes the source of
competitive advantage. Management scholars agree that knowledge has emerged as
the critical resource. However, knowledge is not something new, it has been used and
exchanged within the organization. Therefore, organizations have to recognize,
understand and manage it effectively and efficiently in order to transform that
knowledge to become the source of competitive advantage and translate it to be
tangible assets of organizations (Davenport and Prusak, 1997).