Reasons SPM systems fail
o Measuring the wrong things
o Measuring too many things
o Overburdening system data collection
o Bad data or inputs
o Difficulties securing data or information from disparate
systems
o The important things are hard to measure
o Lack of goal congruence
o Results don’t highlight things to act upon
o Outputs don’t tell the whole story
o Failure to act
o Suppliers dispute measures or data integrity
o Measures used punitively