With the purpose of identifying major critical success factors when implementing ERP Systems, as well as factors
that may obstruct organizations from being competitive, a case study was carried out based on data gathered on an
important economic Portuguese group. The study also intended to understand how the hospitality industry can solve
the problem of the disintegration of information of the various implemented business applications. The research did
not seek to confirm or refute hypotheses or the quantitative measurement of the influence of variables in a particular
54 Paula Serdeira Azevedo et al. / Procedia Technology 16 ( 2014 ) 52 – 58
phenomenon. Instead, it attempted to answer proposed questions, interpreting, through the systematic analysis of the
collected data, ratings, perceptions, needs and limitations of IS/IT submitted by the people involved in the study.