Technology mastery will be seen as a core competency for firms that genuinely see themselves as sector leaders and innovators.
The capability of a firm’s ICT management and staff will increasingly be recognised as a source of competitive advantage.
Greater emphasis will be placed on ensuring a high degree of ICT awareness in line management so that firms can adapt business models and operational processes to take full advantage of new technology.
The pace of change of technology and the cost of upgrades are of increasing concern.