Therefore, an inductive logic followed, with emphasis on the analysis of qualitative data and using the case study
method. Although the dominant approach in research processes in the area of IS has been, until some time ago, the
quantitative analysis, the research using the case study method, with qualitative data collection, has become
increasingly accepted in the area of IS. This appears to stem from a growing recognition of the potential to help
researchers understand the interpretations and meanings that govern activities of organizational stakeholders, as well
as how technology is faced and used.