So you went through the whole diagnostic routine / Well,you and your crew found the problem, a faulty charger from the factory / You have fully charged the iPod and it now works like it should / Write a letter to the customer (Judy Johnson,123 Maple St.,Warrior, AL35179,USA)to inform her what the problem was,what you have done to fix it,and that you have enclosed her iPod and a new charger to replace the faulty one.