Dear Kah Heen,
The Company ID, Super User ID and PIN will be sent to the Super User (K.Tawat) including with the Token. The Super User can assign any one or more person(s) to be the User(s) of the Service on his behalf and may prescribe the scope of authorities of the User in accordance with procedures specified in the Manual. I think K.Tawat will assign you to be the user. Therefore you can access to the bank account and can check the status all the time.
Dear Ashley,
We send the documents to you. Please kindly get the signatories of Kah Heen and Cheah Kean Huat including with their passport copies.
Thanks & best regards,
Nattamon K.