Marriott’s reputation for superior customer service dates back
to founder J. Willard Marriott’s original goal for his business:
good food and good service at a fair price. Extensive research
into the experiences that drive guest satisfaction and loyalty
forms the basis of our Quality Assurance program, which ensures
that our guests experience our hotels and services consistently.
Marriott Rewards®, the longest running hotel guest loyalty
program, is committed to creating long-term relationships
and outstanding guest experiences with our customers.