I had the same problem.
For Windows
Go to print.ai in your program files ( something like > C:Program FilesAdobeAdobe Illustrator CS6 (64 Bit)Support FilesRequiredNew Document Profilesen_US)
Copy all the files.
Go to your AppData (something like > C:UsersLaptopAppDataRoamingAdobeAdobe Illustrator CS6 Settingsen_USx64New Document Profiles)
Paste and overwrite all the files.
AND DONE!