Dear K. Sumate,
Further to below, can you please also review how we can come up with the same SLA report for both BO and AMC? Otherwise, IT will have double work for the same report objectives. SLA should have the same data requirement across business units, so for SLA reports, it should be possible to standardize.
So, specifically, can BO-R0121, BO_R0122, BO_R0123, and BO_R0124 and the corresponding AMC SLA reports have the same format, especially with the same data requirement?
Please have a look and let me know.
Dear K. Sumate,Further to below, can you please also review how we can come up with the same SLA report for both BO and AMC? Otherwise, IT will have double work for the same report objectives. SLA should have the same data requirement across business units, so for SLA reports, it should be possible to standardize.So, specifically, can BO-R0121, BO_R0122, BO_R0123, and BO_R0124 and the corresponding AMC SLA reports have the same format, especially with the same data requirement?Please have a look and let me know.
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