as we discussed on the phone.
I sent you the ticket of the problem to provisioning we have now.
1. 1849572 : pending
2. 1852876 : pending
3. 1824720 : status was solved but, the phone doesn't working now.
4. 1780282 : this ticket already solved but, I didn't provisioning by self. someone from DRX and IBM help us.
All problems that pending now are on the Cisco model CP6921.
I finished the provision by self only the phone Cisco CP6945.