Defect Types and Definitions
Critical- Defect that causes the following:
(a) It is a risk to the life or health of the consumer; it represents contamination of
product or is unsafe to handle by consumer; and/or
(b) It has consequences over legal wording or can generate legal problem such as:
ingredients, number of product, bar code, address, company name, modified text.
Major- It is considered major if the defect results in negative appearance in the market or if
it creates functional problems in the process
Minor- It is considered minor if the defect’s appearance is only cosmetic and it does not
create functionality issue in the process nor in the market.