If an airport cannot attend to all these services
efficiently, airport service quality will be low and tourist
perception of the airport facilities becomes negative. For
instance, in departure, once the process has ended,
passengers go to a boarding area where they can enjoy a
leisure area, do last-minute shopping and use some other
services like restaurants. Time spent by passengers at
ticket counters and other controls limits their time to
enjoy airport leisure areas. If the level of service is low
and passengers spend too much time in these controls,
their perception of the airport service quality will
perhaps decline.