Manages Change & Process Improvement
KEY ACTIONS
- Recognizes opportunities – Actively seeks alternative solutions; recognizes problem as opportunities for process improvement.
- Values sound approaches – Consistently remains open to ideas offered by others; recommends and uses good ideas from sources outside the immediate environment to solve problems.
- Encourages boundary breaking – Encourages individuals to question established work process or assumptions and to ask why regularly; encourages others to seek alternatives solutions.
- Addresses change resistance – Helps individuals overcome resistance to change ( even when the future is unclear ) ; shows empathy with those web feel loss or fear as a result of change.
- Manages complexity, contradictions, and paradoxes – Implements sound approaches that minimize or reduce non-value-added complexities; manages personal pressures associated with change; works to achieve effective system; readily makes adjustments when implemented approaches do not work.
- Drives for improvement – Strives for continuous improvement in process and business results; sets and encourages others to set continually higher goals; strives to achieve a best practice approach. (Change Leadership)