Medical secretaries’ roles have greatly evolved with the advance of technology in healthcare organizations. They have assumed responsibilities once reserved for managerial and professional staff. Their core duties include coordinating a healthcare office’s administrative activities and organizing information for dissemination to medical staff, hospitals, insurance companies, and patients.
Serving as the information and communication hub for a medical office, medical secretaries plan and schedule appointments, meetings, and travel; manage projects; organize and maintain paper and electronic records; and communicate using telephones, postal mail, and email.