It would be mistaken to argue that the literature claims that the industry is completely homogenous in its employment patterns although most of what is written tends to paint a distinct picture of employee relations in the sector as predominantly“bleak house” and so that any establishments that diverge from this stereotype are the exceptions that prove the rule (Lucas, 1996). Similarly, Price (1994) argued that examples of poor practice were more prevalent than good practice (simply defined as adhering to practices encouraged or required by legal provision).