Challenges the status quo continuously, always
searching for efficiencies and improvements
• Tries constantly to improve and to make our
business better
• Analyses cost-benefit relation before
doing/changing
• Avoids any waste of resources, including
inefficient work
• Continuously checks processes and benchmarks
them against best practice
• Is visible on the floor observing the product,
process and people
• Gives direction, then sees if it was effective. If not,
quickly admits the mistake and changes approach
• Never says “it’s law and cannot be changed. It has
always been this way”
• Convinces and influences others by being
frank and humble
• Convinces people to change, first accepts that we
are all human and wrong half of the time… even
he/she himself/herself