Thank you so much for your message. Due to this is a Paypal policy, if customer ask for a full refund, customer do need to return an item and buyer is responsible for the return shipping cost as we state in our description. And as I have told you previous, this item we have never heard any compliant about it.
I do not understand how it become like that. And if you can show me the video or photo of it. I will be understand. I am waiting for your repy.