Sandeep is out of the office
A case study on miscommunication in multicultural teams.
Sandeep has just joined the Banglore office of a New York based MNC. As part of his training he will be spending 3 months in the US, but has already been assigned to a team with members in New York, Tokyo and Banglore. Sarah, the New York based project manager, has scheduled a teleconference meeting for Tuesday. Sandeep will be traveling to Delhi to get his US visa over the meeting time. Here’s their conversation…
Sarah: Can we do the teleconference tomorrow, 7 pm for you, or should we wait until you get back?
Sandeep: Better if we can wait, but I can do it if you like – if it’s necessary.
Sarah: Do you want to postpone it? Tell me, yes or no?
Reflection…
What cultural and/or personality traits are influencing the communication?
What is Sarah likely to be thinking/feeling?
What is Sandeep likely to be thinking/feeling?
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