Fourth, a public agency’s use of cultural competency builds on the strengths and
perspectives of minority cultures beliefs, habits, behaviors, and value systems to
establish service delivery intervention strategies and approaches. This has been
referred to as the “emic” approach – working from the inside (utilizing the beliefs,
behaviors, perspectives, and values of minority cultures) to help frame and provide
culturally appropriate and responsive services (US DHHS, 2001b, p. 5). In this way,
public service providers are acknowledging the significance of culture in immigrant
and minority groups’ problems as well as in their solutions. Fifth, acquiring cultural
competency is a developmental process whereby organizations and individuals attain
cultural awareness (CA), cultural knowledge (CE), and cultural skills (CS) through both
training and cultural encounters (CE) with individuals from different cultural groups.
This process acknowledges that cultural competence is not static and requires frequent
learning, relearning and unlearning about different cultural groups.
Fourth, a public agency’s use of cultural competency builds on the strengths andperspectives of minority cultures beliefs, habits, behaviors, and value systems toestablish service delivery intervention strategies and approaches. This has beenreferred to as the “emic” approach – working from the inside (utilizing the beliefs,behaviors, perspectives, and values of minority cultures) to help frame and provideculturally appropriate and responsive services (US DHHS, 2001b, p. 5). In this way,public service providers are acknowledging the significance of culture in immigrantand minority groups’ problems as well as in their solutions. Fifth, acquiring culturalcompetency is a developmental process whereby organizations and individuals attaincultural awareness (CA), cultural knowledge (CE), and cultural skills (CS) through bothtraining and cultural encounters (CE) with individuals from different cultural groups.This process acknowledges that cultural competence is not static and requires frequentlearning, relearning and unlearning about different cultural groups.
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