The error is on OE team side as they did not do proper checking after downloading the order
K Woraphot has escalated myself also and loop in my manager as well as K Palida
btw, for any download in future, pls loop in
Toh, Elaine
as she will be the new operations person taking care of Indochina retail
you can still loop me in as well
But in future, for all correspondance with OE team, you will need to reply directly to them in case there is any enquiry by them as Elaine will not be able to assist on the matter.
its ok as we are all can make mistake
has K Woraphot decide whether to redownload or Value wants to CN and collect back the order