Should it become apparent that a sub-standard service has been rendered by Intertek; the details shall be written down in any format as long as it is legible and identifiable, by the person detecting the sub-standard service. The Operation Manager shall validate the substandard service communication and respond in writing to the person detecting and reporting the substandard service. When found to be correct, the substandard service shall be addressed as quickly as possible. The Operation Manager shall report all such incidents to the Technical/Quality Manager.