For illustration of the type of appointment systems discussed in
Section 3,weconsider the MRI section of the Radiology department
of a multi-speciality hospital in eastern India.The process flow at
the MRI section and the problems faced by the technicians and staff
for scheduling patients to the MRI machine were discussed and
observed over a period of two months.A brief description of the
working of the MRI section from scheduling perspective is given
below.