The hospitality industry is one that is primarily focused on customer satisfaction. For the most part, it is built on leisure or is luxury-based, as opposed to meeting basic needs. Hotels and resorts, cruise lines, airlines and other various forms of travel, tourism, special event planning, and restaurants all generally fall under the realm of the hospitality industry.
This service-based industry thrives on the leisure activities of patrons. Some of the business that the hospitality industry garners is transient and intermittent, but collectively, it accounts for a large source of its revenue. For example, a vacationing family may fly from one country to another, book a hotel room for the duration of their visit, dine at local restaurants, and tour theme parks or other area attractions. All of these activities involve the services provided by various areas of the hospitality industry.