Proceed towards the room:
When arriving at the guest’s room, Knock on the door gently three (3) times
Identify yourself by saying “IN ROOM DINING” / “Room Service”.
Wait for the guest to open the door.
Enter carefully with your tray or trolley, do not hit or scratch the wall
Always leave the door open after entering a guest room.
Greet the guest:
From 00.00 to 11.59, say : “Good morning Mr./Mrs./Ms. XXX”
From 12.00 to 15.59, say : “Good afternoon Mr./Mrs./Ms. XXX”
From 16.00 to 23.59. say : “Good evening Mr./Mrs./Ms. XXX”
Note : Try to learn the guest’s name before serving
Ask where the guest wants the meal to be served.
Breakfast Service:
For breakfast service, some guests want their breakfast in bed or at the bed side
The guest shall be asked in a polite manner: “Where should I place the tray Mr./Mrs./Miss. XXX” or “Sir/Madam?”
Lunch & Dinner Service:
For lunch and dinner service, the sitting area is usually used.
Move away the coffee table
Arrange the space for the trolley and chair(s)
Arrange the set-up per cover and seat the guest(s).
Open the trolley’s wing
Move the equipment a bit lower for a good presentation to the guest
Invite the guest(s) to sit down by saying “Take a seat, please”
Ladies shall be seated first facing the window view, gentlemen shall be seated last.