Next important critical factor highlighted by key informants is ‘Users’ and according to them it is an essential criterion
for things to go right during implementation. Two Key Informants particularly acknowledged the effectiveness of the users
during implementation:
‘Users are also very important because what they will be doing is different from what they have been doing so
far. Depending on the organisation’s culture, sometimes users are reluctant to change as they want to do things
in a certain way in which they have been doing for a long time. In other cases, there are users who are very open
to change and they easily adapt to the new project. (Key Informant 1, the MIS-Manager)