The vision of nomadic users having seamless, worldwide access to a range of tourist services seems
within reach, within only a few years from now. Much of the underlying technology is already
available, such as public networks, GPS-positioning, agent technology, handheld devices (PDAs). But
there are still challenges with respect to, both, technology and usability that need intelligent solutions,
which then have to be tested for viability and quality, including user-perceived qualities.
The goal of the European IST project CRUMPET has been the "Creation of User-friendly Mobile
Services Personalised for Tourism". CRUMPET has had two main objectives: