Preventing Conflict
As well as being able to handle conflict when it arises, teams need to develop ways of preventing conflict from becoming damaging. Team members can learn skills and behavior to help this. Here are some of the key ones to work on:
- Dealing with conflict immediately – avoid the temptation to ignore it.
- Being open – if people have issues, they need to be expressed immediately and not allowed to fester.
- Practicing clear communication – articulate thoughts and ideas clearly.
- Practicing active listening – paraphrasing, clarifying, questioning.
- Practicing identifying assumptions – asking yourself "why" on a regular basis.
- Not letting conflict get personal – stick to facts and issues, not personalities.
- Focusing on actionable solutions – don't belabor what can't be changed.
- Encouraging different points of view – insist on honest dialogue and expressing feelings.
-Not looking for blame – encourage ownership of the problem and solution.
- Demonstrating respect – if the situation escalates, take a break and wait for emotions to subside.
- Keeping team issues within the team – talking outside allows conflict to build and fester, without being dealt with directly.
To explore the process of conflict resolution in more depth, take our Bite-Sized Training session on Dealing with Conflict.
Key Points
Conflict can be constructive as long as it is managed and dealt with directly and quickly. By respecting differences between people, being able to resolve conflict when it does happen, and also working to prevent it, you will be able to maintain a healthy and creative team atmosphere. The key is to remain open to other people's ideas, beliefs, and assumptions. When team members learn to see issues from the other side, it opens up new ways of thinking, which can lead to new and innovative solutions, and healthy team performance.
Preventing Conflict As well as being able to handle conflict when it arises, teams need to develop ways of preventing conflict from becoming damaging. Team members can learn skills and behavior to help this. Here are some of the key ones to work on:- Dealing with conflict immediately – avoid the temptation to ignore it.- Being open – if people have issues, they need to be expressed immediately and not allowed to fester.- Practicing clear communication – articulate thoughts and ideas clearly.- Practicing active listening – paraphrasing, clarifying, questioning.- Practicing identifying assumptions – asking yourself "why" on a regular basis.- Not letting conflict get personal – stick to facts and issues, not personalities.- Focusing on actionable solutions – don't belabor what can't be changed.- Encouraging different points of view – insist on honest dialogue and expressing feelings.-Not looking for blame – encourage ownership of the problem and solution. - Demonstrating respect – if the situation escalates, take a break and wait for emotions to subside.- Keeping team issues within the team – talking outside allows conflict to build and fester, without being dealt with directly. To explore the process of conflict resolution in more depth, take our Bite-Sized Training session on Dealing with Conflict.Key Points Conflict can be constructive as long as it is managed and dealt with directly and quickly. By respecting differences between people, being able to resolve conflict when it does happen, and also working to prevent it, you will be able to maintain a healthy and creative team atmosphere. The key is to remain open to other people's ideas, beliefs, and assumptions. When team members learn to see issues from the other side, it opens up new ways of thinking, which can lead to new and innovative solutions, and healthy team performance.
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