What can I do to keep selling on Amazon?
If your selling privileges have been removed, they may be eligible for reinstatement. Here’s how to appeal:
Step 1: Determine why your selling privileges were removed
Read the notice you received from Amazon to determine whether your privileges have been removed for poor performance, or for one or more violations of our selling Policies & Agreements.
Step 2: Evaluate your selling practices
Review your customer metrics and identify those that do not meet our performance targets. Evaluate your selling practices for those that may result in buyer dissatisfaction. Review your inventory for items that are in violation of our Policies & Agreements.
Step 3: Create a Plan of Action
Create a Plan of Action outlining the steps you will take to correct the problems you identified in Step 2. Providing a precise Plan of Action that addresses the problems will increase the chance that your selling privileges may be reinstated.
Step 4: Send your appeal to Amazon
Once you've created your Plan of Action, send it to Seller Performance with your request for reinstatement.
Log into your seller account.
On the Performance tab, click Performance Notifications.
Find the notice you received about the removal of your selling privileges and click the Appeal button.
Click the Appeal decision button and enter your Plan of Action details in the form provided.
Click Submit appeal to send your completed appeal to Seller Performance.
Step 5: Watch your e-mail for a decision from Amazon
After receiving your Plan of Action, we'll notify you of our decision by e-mail, usually within 48 hours. We review all appeals carefully; however, submission of an appeal does not guarantee reinstatement of your selling privileges.