a) I can confirm that your account is now up to date. We look forward to receiving your next order. c) Thank you for your fax letting us know immediately that we delivered the wrong items to you this morning (order number T7789 for spare parts for washing machines e) I have checked both the items on your statement, and it appears that a mistake was made by our accounts department. g) Thank you for your letter of 10 May, enclosing a draft for $1,056 and pointing out two errors in April statement. b) As requested, the new consignment has been sent by express delivery this afternoon Please accept our apologies for any inconvenience. d) I have now made the necessary corrections. I do apologize for any inconvenience caused Mistakes like this do not happen often but are always annoying when they do Our sales manager has asked me to say that this is the first time a mistake like this has happened and that he looks forward to meeting you on his next trip to the north of England h) On checking the situation, I found that two consignments had been mixed up. I have just been in touch with the other company