Empathy is the ability to understand another’s emotions and viewpoint, and it is a core interpersonal skill, according to the book “Interpersonal Skills at Work.” A lack of empathy causes you to discount the troubles of others and assume any resulting poor performance derives from laziness or inability. But if you’re empathetic, you take into account the troubles an employee or colleague has, allowing you to find ways to support that person and help him through a tough time. A supportive workplace gives struggling people the confidence and extra help they need to regain their footing.
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