Much greater business value
Badstieber is pleased with the business
value Knorr-Bremse has found in
ServiceNow, including:
• Smoother approvals – Routine
requests for hardware and devices was
a manual process involving hard copy
forms routed through intercompany
mail. Requesters can now submit
and track requests in ServiceNow,
and approvers receive them via email,
saving huge amounts of time for users
all over the company.
• Quicker response to change – Now
that they can keep up with and easily
implement changes in process, IT’s role
in the business is much more visible.