Since 1989, the EO Survey has given the LT quality insight into the pulse of the workforce. The survey is designed and coordinated by Interskill, which utilizes focus groups throughout the organization to design the survey and then administers the survey on a quarterly basis. The survey uses a standard Likert differential rating scale that ranges from very satisfied (“10”) to very dissatisfied (“1”). Interskill presents results data to the HRC and the LT at their next scheduled meetings. Interskill helps each group establish improvement priorities based on gap analysis; for example, the difference between the importance, satisfaction, and engagement ratings for each attribute ranked by their coefficient of correlation; the strength of the relationship between the attributes; and the overall rating. During these reviews, the HRC and LT examine and refine attributes, request additional research using focus groups and/or critical-incident techniques, and identify potential solutions to address critical performance gaps