The data were collected during December 2009 and
March 2010. The study covers a total of 496 respondents out
of 750 users surveyed from these nine special libraries.
Thus the response rate of users is 66.13%. A semi-structured
questionnaire was used as an instrument for the primary
survey. The observation and interview method were also
used to collect further data from the users. The respondents
were selected through the purposive sampling
method